Our processes, policies and terms
We work to British Standards BS7671 17th Edition 2008-2011.
Documentation is completed, detail recorded, and reports are raised whenever we deliver electrical services, keeping you compliant and ourselves accountable.
We make a point of handing over well presented documentation following works projects. We keep copies of records, and are well supported by a leading compliance software.
Our charges are transparent and easy to understand. Our quotes are free and offer detail.
Our Terms and Conditions
“The Company” means Design & General Engineering Ltd. “The Customer” means the person, firm or company that contracts with the Company for the purchase of goods and services.
“The Goods” means the products manufactured or sold by the Company. “The Services” means work of any kind carried out by the Company.
These conditions apply as our Standard Terms and Conditions. Any exclusions to our services shall be noted and supplied on our formal quote before work commences. For large value projects a bespoke Terms and Conditions can be negotiated.
Any variations to these conditions must be noted in advance by either parties during the negotiation stages.
In the event that information given by the Customer to the Company differs from that on which the quotation was based and involves the alteration of the quotation, the Company may amend/increase the price quoted to cover any cost increase that may occur.
Alterations to quotes will be made in writing by paper copy or email.
3. Prices and Payments
The price of the goods or services shall be the Company’s quoted price which will be binding upon the Company provided that the Customer accepts within 30 days of receiving the quote.
All prices quoted are excluding V.A.T. which will be added to the invoice.
Initial payments of up to 50% of the quote value may be requested on special pieces of work.
Payment is due within 30 days of the invoice date, which is raised upon completion of services or goods supplied. Late payment will attract a penalty of 4% per month from invoice date.
Supplier price fluctuations may affect a quote given. In the event of these changes the Company will contact the Customer of these charges in writing in advance of works.
In the event of Default of the agreed trading terms by the Customer, then the Company in this application hereby charge all their right to the nominated Customer and its Directors.
4. Retention of Title
Until all invoices are paid in full, and all monies receipted and cleared, ownership of the goods remain with the Company. The risk passes to the Customer on delivery.
The Company will hold the Customer responsible for any outstanding debt until it is paid in full.
5. Acceptance of Goods or Services
The Customer is deemed to have accepted our Terms and Conditions when the Customer places a confirmation of order. Confirmation of order will be when the Company receives a Purchase Order from the Customer, from which work planning will commence.
In circumstances were goods are being delivered to the work site, the Company cannot be held responsible for any unreasonable delay in receiving the goods.
7. Site Access
When site access is required the Company will agree with the Customer to times/dates of access. It is the responsibility of the Customer to have sites clear for work to commence, and in the event of failure to do so may result in the Company making additional charges payable by the Customer.
The Company agrees to adhere to any specific policies highlighted during negotiations by the Customer. The Company itself has an on-site policy which it adopts as standard practice.
9. Environmental Responsibilities
The Company will take responsibility for the correct disposal of any goods the Customer has tasked it with removing/replacing.
The Company may licence or sub-contract all or part of works agreed under this contract without the Customers consent. The Company agrees to make known to the Customer when sub-contracting.
11. Intellectual Property
All drawings, documents and other information supplied by the Company are supplied on the understanding that the Customer will not use them without written consent from the Company.
12. Force Majure
The Company shall not be liable for any default due to any act of God, war, strike, lock-out, industrial action, fire, flood, drought, tempest or any other event beyond the reasonable control of the Company.
Our Charge Rates
We feel our prices are sensible, affordable and clear. We believe in presenting costings in an informative and plain speaking way. No misunderstandings.
We operate a 'Best Price First' policy. This means our keenest prices first time. We believe it shows respect to our clients, and their value to us.
£25 per hour (up to 10 miles)
£28 per hour (up to 20 miles)
£31 per hour (up to 50 miles)
£35 per hour ( up to 10 miles)
£40 per hour (up to 50 miles)
Daytime: £35 per hour - we prefer 10 hour shifts so a reduced rate at £300
Night time: £40 per hour – we prefer 10 hour shifts so a reduced rate at £350
** Prices are correct until revised on October 31st 2015
It's in all our interests that we take training regularly. You can't overtrain. In the industry sector we operate in, it's very important to us to be 'in touch and up to speed'.
Policies - Standard and bespoke
As you would expect of us, we have many standard policies covering Health and Safety, Human Resources, Company Management, and Employee Welfare.
We have completed developing some bespoke policies that we feel are relevant to our work; Environmental, Waste Management, On Site, and Best Price First, are now added to our Policy collection and implemented.